Privacy Policy

01Who We Are

Roofers Friend ("we," "us," or "our") is operated by Andersen Storz and provides business automation software for roofing contractors. Our platform enables contractors to manage leads, communicate with customers via SMS, and automate follow-up workflows. Our website is roofers-friend.com.

02Information We Collect

• Inbound calls and messages: When a customer calls a contractor's Roofers Friend business number, we collect the caller's phone number and any SMS messages exchanged in order to facilitate communication between the contractor and their customer.
• Contractor account information: Name, business name, email address, and phone number provided during signup.
• Usage data: Log data, app activity, and feature usage for the purpose of operating and improving the service.
• Payment information: Subscription billing is processed through Stripe. We do not store payment card numbers directly.

03How We Use Information

We use collected information solely to provide and operate the Roofers Friend service, including:

• Routing and logging inbound calls and SMS messages
• Sending automated SMS messages on behalf of contractors to their customers
• Delivering push notifications to contractors and crew members
• Processing subscription payments and managing account access
• Improving platform reliability and features

04SMS Messaging

Roofers Friend sends SMS messages on behalf of contractors to their customers. These messages include missed call notifications, job status updates, invoice reminders, and satisfaction rating requests. Message frequency varies based on job activity.

Message and data rates may apply. Recipients may opt out at any time by replying STOP to any message. Reply HELP for assistance.

05No Sharing of Mobile Numbers

We do not sell, rent, lease, or share customer mobile phone numbers with any third party for marketing or promotional purposes. Phone numbers collected through the Roofers Friend platform are used exclusively to facilitate communication between contractors and their customers.

06Data Retention

We retain customer contact information and message history for as long as the contractor's account is active. Contractors may request deletion of their data and associated customer records at any time by contacting us.

07Third-Party Services

We use the following third-party services to operate the platform:

• Twilio — SMS and voice communication
• Firebase (Google) — Database, authentication, and cloud functions
• Stripe — Payment processing

Each of these providers maintains their own privacy policies and data handling practices.

08Security

We implement reasonable technical and organizational measures to protect information against unauthorized access, loss, or misuse. All data is transmitted over encrypted connections (HTTPS/TLS).

09Contact Us

Questions about this Privacy Policy, or want to request deletion of your data?